Fuller, Smith & Turner are a continuing success story we should all follow closely.
With the ongoing press stories about the bleak experiences of a number of high street restaurant chains, it is always good to celebrate the successes. One such company that has bucked the recent trend is Fuller, Smith & Turner. This growing company runs 182 tenanted pubs and 203 managed pubs and hotels with more planned throughout the year.
The company allocates a lot of their success to not only a strong offering of fresh home cooked food, outstanding craft ale, great wine and exceptional service, but also the company’s decision to maintain its investment programmes throughout the last recession. As a result they not only won new customers but also gained an increase in the market share.
Michael Turner, Chairman of Fuller, Smith & Turner recently shared
‘We believe in ensuring that our excellent pub estate, our breweries and our teams are in the best position to continue to deliver outstanding service to our customers and to grow in the future.’
One of these recent ongoing improvements that Fullers undertook was to upgrade to Quadranet Solutions throughout their Tenanted Division. Quadranet has been working extensively with Fullers, Smith & Turner over the last few months, working on the roll out of the Quadranet solution across their 182 tenant pubs.
Jamie Reed Business Development Manager for the Tenanted Team said
“We were looking for an EPOS solution that provided the functionality, reporting and support you would expect in a large managed house Company system, but that was competitive enough in price and customisable for our tenants to use on a single-site or small multiple basis. After meeting with Quadranet to discuss our requirements, it became clear very quickly that they offered the ideal solution. Since we started working with them 18 months ago, I and our tenants have been delighted not only with the quality of the system, but more especially the support and willingness of everyone at Quadranet to help, regardless the issue. As we continue to roll out the system within our tenanted estate, I couldn’t be happier to be working in partnership with Quadranet.”
Michael Turner added in his Chairman’s Statement
“It has also been a good year for our Tenanted Inns. This year, like for like profit in this part of the business rose 4%. Engagement with our Tenants is good and I am delighted to see so many taking advantage of access to more favourable purchasing terms through our food suppliers and back of house support.”
Web are looking to following Fuller, Smith and Turner’s ongoing success story.