Optimising your Enterprise Solution through dedicated support and a commitment to develop our systems to meet the changing needs of your business
We know that the Quadranet Enterprise Solution can deliver a wide range of high value benefits for your business but we also know that you need more than this to be totally confident that ours is the right solution for you.
You need to be certain that back-up is there when you need it, that your people will be trained to use the Quadranet Enterprise Solution effectively and that we’re constantly looking for ways to develop our systems to provide new and enhanced features to meet the changing demands of your customers and business.
Rest assured. At Quadranet, our commitment to support and development is second-to-none.
Dedicated and Experienced Support
- The right support ethos - we understand that, when you need our support – bringing on a new feature, looking for guidance configuring your system for optimal performance, training new staff or anything else – you need it right away from a dedicated and experienced in-house support analyst who totally understands your system and what you want to achieve. And, with Quadranet, that’s what you get – the same people who develop, build and install your system are there to support it.
- Your call will be answered - we tailor our support to meet the specific requirements of your business but, whatever support level you choose, you can be sure that when you need us, we’ll be there.
- Your call will be understood - our staff come from a wide range of backgrounds across the hospitality sector so you can be sure that they don’t just understand our Enterprise Solution, they understand the requirements of your business.
- Prompt action and the right fix - our staff are trained to the highest standards and know your business and our systems inside out - so once your issue is understood you can be confident that prompt action will be taken to deliver the correct fix.
- Full Training at set-up - while the Quadranet Enterprise Solution is designed to be intuitive and easy-to-operate comprehensive training is delivered as part of the installation process.
- Ongoing Training - as part of our support provision, regularly updated online training packages are available allowing new starters to get up to speed quickly and all users to familiarise themselves with updated or new elements of the Quadranet Enterprise Solution.
- Big enough to react, small enough to react - with an in-house development team writing our own software, we’re always looking to innovate and develop our systems precisely to meet your changing needs.
- New features and upgrades - you can be confident that a powerful IT foundation is backing your business, ensuring that new features and upgrades asked for by leading restaurants are made available to you.